Cancellation & Refund Policy

1. How billing works

• We bill in arrears: at the start of each month we issue one invoice for the previous month's usage and fees.
• Only successful AI images are charged. Images that fail are not charged.
• Monthly fees (platform fee, add-ons, catalogue size charge) apply for each month the plan or add-on is switched on.
• Each invoice shows its lines and total. Shop admins can see their invoices under Invoices in the app.

2. Trial credit

Trial credit is a free allowance for trying the service. It has no cash value, cannot be refunded or transferred, and lapses when the trial ends.

3. Questioning a charge

If an invoice looks wrong, email partnerships@inaivuit.com within 15 days of the invoice date with the invoice number and what you think is wrong. We will reply within 7 working days. If we agree the charge was wrong, we correct it as a credit on the next invoice, or refund it as described below if no further invoices are due.

4. Cancelling

• A shop can stop using UduthiPaar™ at any time by telling us in writing at partnerships@inaivuit.com.
• The service stops at the end of the month in which you tell us, unless you ask for an earlier date. Usage up to the end date and the monthly fees for that month are invoiced as normal.
• Add-ons can be switched off at any time; their fee stops from the next month.
• After cancellation, photos are deleted as described in the Privacy Policy. Invoices and billing records are kept as the law requires.

5. Refunds

• Fees for a month already started and for images already made are not refunded, except where we charged in error or could not provide the service because of a fault on our side.
• Approved refunds are paid to the account the payment came from within 15 working days of approval.
• Where a signed agreement or pilot proposal sets different refund terms (for example a pilot credit on conversion), those terms apply.

6. Suspension for non-payment

If an invoice stays unpaid after its due date, we will remind the shop first. If it is still unpaid, we may pause AI images or suspend the shop until it is paid. Photos and records are not deleted because of a suspension.

7. Contact

inaivu IT, 101 Periyakollappatti - Block 5, Periyakollappatti, Salem District, Tamil Nadu 636 808, India. Billing questions: partnerships@inaivuit.com. Complaints: see Grievance Redressal.